RolandP Hello Futoiyeng10 There are three recent discussions about the same issue. Can you please see them and check at your end? https://community.sbb-tickets.cc/d/36371-tickets-purchase-failed-but-the-money-charged And, we strongly recommend puchasing tickets as registered user, not as a guest. Kind regards, Roland
Futoiyeng10 RolandP Thank you very much Rolando . I had read it -the last{. Maybe I can’t find which SBB department can review the case. I only have a screenshot with the selected seats and the charge made by SBB (with a virtual card and authorization factor). Do you know who I can contact? Best regards
RolandP Hello Futoiyeng10 You can contact SBB: +41 51 225 78 56. If you have a user account you can find successful purchases in the list of orders at sbb-tickets.cc > Login. Kind regards, Roland
Futoiyeng10 Thank you very much, Roland😀. I called the number you shared with me. The woman answered my question very kindly and quickly. Your support was helpful.