luggage service

IrisG

dear community members

1)I placed 7 transfers in my shopping cart. Can I retain them in the cart and pay within 2 months? or will they be erased soon?
2)If I have to pay now, and I change plans, can I ask for a refund? What is the policy? (on the site i found refund process for personal train tickets only)
3)i tried ordering a luggage service for Zinal (door pickup) to Zermatt GBB station 25/8-28/8 but did not manage due to the 3 day difference whereas in other transfers the same difference was accepted . can i order 25/8-27/8 and just pickup my luggage a day later ? any other solution?
Thanks in advance

LevinA

Hello@“Wonnueke86”#p130698

1) Shopping cart for transfers

Information on how long items remain in the shopping cart is not directly available. However, it is possible that items may be removed after a certain period of time. It would be advisable to complete the payment as soon as possible or to contact customer service to obtain accurate information about the storage period of the shopping cart contents.

2) Request a refund

Train tickets can be refunded under certain conditions. Saver tickets can be refunded within the first 30 minutes of purchase. Regular tickets purchased before the start of their validity can also be refunded. A processing fee of 10 francs will be charged for changes or cancellations.

3) Luggage service from Zinal to Zermatt GBB

Zinal does not offer a door-to-door luggage service. The Zinal luggage service only allows you to drop off and pick up luggage, but not for special bikes. For luggage transfer between Zinal and Zermatt GBB, it may be necessary to find an alternative solution, as the direct service is not possible. It would be best to contact the SBB Contact Center to find an individual solution.

Have a nice Day
Kind regards
LevinA

IrisG

Thanks @LevinA
i’ll refer to your thorough responses:
1) Shopping cart for transfers i contacted customer service over the phone but didnt get a response. i’ll just wait and see.if they empty my cart i’ll have to do it again.
2)Request a refund the policy you mentioned is for train tickets. i’m not sure if its for luggage. anyway, i’ll order later when my plans are final to avoid refunds
3Luggage service from Zinal to Zermatt GBB actually i managed to book a door to station from Zinal to Zermatt GBB only i could not book it for a 3 day difference from pickup to dropoff.i contacted customer service over the phone but they didnt help. i wanted to know if the i book dropoff to Sunday for example and collect it Monday, will Zermatt GBB keep it till i arrive . if you know the answer please share it

Thanks again