Unable to use Sbb app to buy ticket - code SPC 20010

Carollenhani

Dear SBB app team

I have been trying to purchase my regular morning ticket, today 25 June but keeping having an error message: code SPC 20010 and advised to seek an office desk.

Could you help understand what the code is related too as I’m currently unable to reach an physical SBB desk?

Thank you in advance
Caroline

RedBaron

Carollenhani
This is a public traveler community as stated e.g. above the ‘Start discussion’ button, not the SBB customer service. Not sure how/why you missed the specific contact form for SBB Mobile app support found here:
https://sbb-tickets.cc/en/travel-information/apps/sbb-mobile/contact.html

Logging out from the app and re-login might solve the issue according to an earlier community post related to the same error.
Other workarounds: Get the ticket via browser on sbb.ch (using the QR-Code sent via E-Mail) or install an alternate app such as BLS or ZVV.