Good morning
We provide support in German, French, Italian, and English, but not in Spanish. However, you can use the integrated translation feature.
Here in the SBB Community, we do not have access to personal information as it is a public forum. I recommend contacting us via live chat or by phone at 0848 44 66 88 (CHF 0.08/min) or +41 51 225 78 56 (if you call from abroad).
I wish you a nice day,
Chiara_S