Ticket Names - HELP!

Taylor Simpson

Hello! I bought tickets for me and my family members for our trip next month. 2 of my relatives have nicknames. My uncle Bob, his legal first name is Robert. My uncle Randy, his legal first name is Randall. The tickets that we purchased say “Bob” and “Randy”. Do I need to change their names on the ticket to say “Robert” and “Randall”? Or will “Bob” and “Randy” be accepted by SBB? If I do need to change their names, how can I do this?
Thank you

Chiara_S

Hello Taylor Simpson

Names on tickets must match those on identity documents or passports. A simple name change is not possible for technical reasons. You have two options: purchase the tickets again for these two travelers and request a refund for the ones already purchased through our online form. Here is the link with all the information on refunds.

Alternatively, upon arrival, you can visit any SBB counter and ask for the tickets to be officially validated by our staff. Here you can find our opening hours.

I wish you a great day,
Chiara_S