Refund

Ckoilaumbar77

Trying to request a refund for tickets I bought on the wrong day, can’t get a hold of anyone and refund button doesn’t do anything. Help.

Danhiel

Hello Ckoilaumbar77

You can find information about refunds here:

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation.html

Kind regards
Danhiel

Ckoilaumbar77

Yes, I looked at that. When I try to request a refund for my tickets the button does absolutely nothing and when I call the help number it doesn’t go anywhere.

RolandP

Hello Ckoilaumbar77

And what is the type of your ticket? What does its title read?

Kind regards,
Roland

Ckoilaumbar77

RolandP

Hi, it is a Savers day ticket.

(We are going from Zermatt to Como, each tickets says
(1) Regular offer International, 2nd class Zermatt - Visp, Bahnhof Süd,
(2) Smart2 (Incl. seat reservation), 2nd class Visp - Milano Centrale,
(3) BASE (Incl. seat reservation Visp - Milano Centrale), 2nd class Milano Centrale - Como S. Giovanni)

We accidentally bought the ticket for 27.10.2025 instead of 27.9.2025. In the “fare conditions” it states that “Exchange / refund possible.” but when I try to follow the steps on the help page for a refund it does absolutely nothing. I go into the ticket and hit the refund button it loads then the refund button disappears and nothing happens.
I even attempted to call the help number and I was unable to reach anyone.

Thank you in advance for your help.

RolandP

Hello Ckoilaumbar77

OK. I see.
Well, same answer as here applies:

https://community.sbb-tickets.cc/d/38057-exchange-international-ticket/2

Kind regards,
Roland

Ckoilaumbar77

RolandP
Thank you! That number worked and I was able to get a refund!