Cuethooroin96 When I fill out the compensation application form, whether I enter the German debit card number or the visa credit card number, it shows that the card number format is incorrect. How can I apply for compensation?
Danhiel Hello Cuethooroin96 I think that you must enter an IBAN number (bank account) and not a credit/debit card number. Kind regards Danhiel
Cuethooroin96 Danhiel Thank you. But I checked my account, both cards’ IBAN numbers are same as the card numbers.
Krist IBAN numbers are never the same as credit card numbers. IBAN’s actually start with a country code. For a German account that will be DE.
Cuethooroin96 Krist yes, I input the IBAN, and there is an error: For payments to foreign accounts only IBAN in standard Swift format is supported. But the standard format is like this: DE89 ••••••••••••••••• 00, which is same as mine.
Danhiel Cuethooroin96 If you still have a problem with the IBAN, I suggest to open a complant here and give your credit card number. https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html