Cannot see ZVV subscription in SBB app

Bicycle_micycle

I purchased a one month multiline ZVV abo, but can only see it in the ZVV app (which I never use!) but not in the SBB app. Why is this so when the abo is tied to my SwissPass which is also tied to my SBB konto?

RolandP

Hello Bicycle_micycle

Firstly, welcome to the SBB Community.

Provided you are logged in and can see your personal data in the SBB Mobile app.

On tab ‘travel cards’, please pull down the screen below your photo; it should update the screen with your subscriptions.

Alternatively, log off from the app and log-in again.

Kind regards,
Roland

Bicycle_micycle

It finally showed up. I didn’t have to log out/in. It just took days to show up. Pretty poor tbh.

RolandP

Bicycle_micycle

It must be your device. It perfectly works, normally.

Btw, a thank you for the assistance is appreciated. We are volunteering travel experts answering in our spare time. A thank you is our salary 🙂