Woosueloas50 My birthdate on the My Account page is correct. My birthdate on the Personal Details page is incorrect. This caused a problem last year. How do I get this corrected?
RolandP Woosueloas50 Hello! What is the My Account page and what is the Personal Details page, please? Kind regards, Roland
Woosueloas50 RolandP https://sbb-tickets.cc/en/profile/personal-details Personal information Customer data is managed on swisspass.ch. Adjustments can be made in your customer account. Salutation:First name / surname: ************ Date of Birth: 21.03.1957 https://sbb-tickets.cc/en/buying/pages/offerte/offertenProduktbasiert.xhtml This page shows My Account Customer name: ************** Date of birth: 22.03.1957 (This is the correct date) Customer number: (blank)
RolandP Hello Woosueloas50 Then do a purchase attempt and change the date of birth using the pen icon that is display above the product. Similar to what I described here: https://community.sbb-tickets.cc/d/26418-how-can-i-save-the-info-of-swiss-half-fare-card Let us know, if it works. Btw, we are all volunteers answering here… Kind regards, Roland Kind regards, Roland
Woosueloas50 Thank you for responding so quickly! And thanks for volunteering to help – that a real help.
RolandP Hello Woosueloas50 Does your reply mean that you were able to fix the issue? Kind regards, Roland
Woosueloas50 Yes, the issue is fixed. I got confused about the SwissPass vs Swiss Travel Pass. I have my ticket with the correct date. Many thanks for your help.