No tickets after payment

Ckeagheathai48

I bought tickets for 3 persons as “Geneva -Annecy” for 13th Sep.
First payment, I could not find tickets.
So I made a second payment, then all was successful.
But according to my credit card details, I made two payments.
How can I handle the first payment?
Awaiting answer.

RolandP

Hello Ckeagheathai48

Good day!

Welcome to the SBB Community.

Any response given here is coming from volunteering travel experts and supporting SBB customers.

If you need instant help, please call the SBB Contact Center instead: +41 51 225 78 56 (24/7).

To answer your query:
Failed payments will be resolved within 10 days, normally, This is not an issue whose responsibility lies with SBB yet with the payment provider and your credit card bank. Simply be patient and watch your account.

In Europe, web shops often require the 3D security ID to complete the transaction successfully, and so does the SBB ticket shop.

Kind regards,
Roland

Krist

Note that there is absolutely no need to buy a ticket from Geneva to Annecy in advance. You could have save you the issue buy just buying the ticket on the day itself at the station. There is no advantage, and as you have found out, some disadvantage in buying in advance.