Chiara_S Hello What exactly was the problem? Please note that if you wish to request a refund, you can do so using our online form. Regards, Chiara_S
Danhiel Unfortunately it is no more possible to see the pseudonym but I think that this problem was already solved here: https://community.sbb-tickets.cc/d/38662-problems-with-a-ticket-purchased-as-a-guest-saver-day-pass