Dear SBB Customer Service,
My name is ‘Song Jaekuk’
I recently purchased a train ticket from Interlaken to Milan via the SBB Mobile App. However, due to a technical error, my first payment was processed but the ticket was not issued. Unaware of this, I purchased the same ticket again, and as a result, I was charged twice.
Travel route: Interlaken → Milan
Travel date: [8/19 7:29-10:50]
Payment method: [Credit card ]
Amount charged: 80(CHF) (charged twice on [8/18])