Refund request for unused tickets with proof of alternative travel

Methighea53

Dear SBB Customer Service,

I am writing to kindly request a refund for two tickets that I purchased but did not use on 24 August 2025. According to SBB regulations, a refund after the start of validity is possible if proof of non-use can be provided. In both cases below, I purchased another valid ticket for the same route and time window, which I actually used instead.
1. Ticket Lausanne → Interlaken West
• Order no.: •••••••••••••
• Instead, I used Ticket Lausanne → Jungfraujoch
• Order no.: •••••••••••••
2. Ticket Männlichen → Lauterbrunnen
• Order no.: •••••••••••••
• Instead, I used Ticket Kleine Scheidegg → Lauterbrunnen
• Order no.: •••••••••••••

I would be very grateful if you could process the refunds for the unused tickets (Lausanne → Interlaken West and Männlichen → Lauterbrunnen). Please let me know if any further information or documents are required.

Thank you very much for your assistance.

Best regards,
Seunghee Park

RolandP

Hello Methighea53

Welcome to the SBB Community. We are a customer support forum run by volunteer travel experts. We are not the SBB customer service.

Please send your message using the contact form made for this purpose:

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html

A refund is only possible if the second ticket was also an online ticket (no saver tickets, however). The day, route, and passenger must be identical for both tickets. A 10 CHF administration fee is is applied to each refund request.

Whether a refund is granted remains the sole decision with the SBB customer service.

Kind regards,
Roland

Krist

Methighea53 Instead, I used Ticket Kleine Scheidegg → Lauterbrunnen

Note that if you had a return ticket Lausanne - Jungfraujoch you would not have needed a ticket Kleine Scheidegg - Lauterbrunnen either.