OTP not received on my mobile number for SwissPass login

dineshsaini

Hello SwissPass Support Team,
I’m unable to receive the OTP required to sign in on swisspass.ch.
Issue: OTP SMS never arrives.
Confirmation: I have not blocked any senders; my device’s block list is empty and SMS filters are off.
My details
Name: Dinesh S.
Mobile number (E.164 format): +91 9888*****8
Country & carrier: India –Airtel]
Current location (country): India
What happens
After requesting the OTP, the site says it was sent, but I receive no SMS.
No error message on the website/app.

Danhiel

Hello dineshsaini

Why do you want to create a SwissPass login? This is not necessary if you are a tourist and you have a Swiss Travel Pass or a Swiss Half Fare Card. This function is reserved for Swiss residents holding a SwissPass card with yearly or monthly travelcards.

Kind regards
Danhiel

dineshsaini

Danhiel because in order to purchase a pass it is asking OTP?

Danhiel

dineshsaini

Sorry, I think that my previous answer was not exact. You need a SwissPass login to create an account, but no customer number if you are not a Swiss resident.

However, I suggest not enabling a two-factor authentication with your mobile phone and using a password or passkeys instead.

If you still have problems with your account, ask the SBB Contact Center with this chat (see the link under and ask for a consultant):

https://sbb-tickets.cc/en/help-and-contact/chatbot.html