Refund Swiss Travel Pass

Anabiale17@@

Good morning,
I purchased two four-day Swiss Pass tickets (Ticket-ID ••••••••••••• and Ticket-ID •••••••••••••) on August 17, 2025, online, Order no. •••••••••••••, through the SBB website, and paid with credit card VISA. However, I purchased the ticket on the wrong date and requested a refund on the same day. On August 22, 2025, I received an email with the subject CS012718891 - Refund request / order •••••••••••••, requesting documentation. The correct documentation was sent. On August 27, 2025, I received a new email requesting the same documentation. I sent it again, stating the order number of the newly purchased ticket is •••••••••••••, with the tickets attached. I would like to know the status of the refund request, as I haven’t received a response. Could you help me?

RolandP

Hello Anabiale17@@

I think your question concerns the Swiss Travel Pass, not the SwissPass.

No, we cannot help you as we are not the SBB Customer Service and therefore do not have access to your customer file.

Please kindly use the official contact form if you want to request information from SBB:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html

There is actuall no need to purchase tickets in advance.

And, for data protection ressons, ane to prevent a ticket fraud, you should never publish ticket information on a platform that is accessible by the public just as our.

Kind regards,
Roland