Refund on used ticket

Thabaishai53

Hi, after completing my journey, I noticed that one of the tickets was correctly booked using a Half-Fare Card, but the other passenger’s Half-Fare Card wasn’t applied—even though I had valid Half-Fare Cards for both of us.

I contacted customer service, and the agent advised me to fill out a refund form. However, all the forms I found seem to be for unused tickets, not for cases like this.

Could you please advise if a refund is possible in this situation, and which form I should use?

Thanks in advance!

RolandP

Hello Thabaishai53

Please kindly use the ordinary contact form for it; I already preselected the topic for you:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html?stepId=3.17

That a refund request is considered at all, the e-ticket and the (Swiss) Half Fare Card must both be issued for the same person and both had to be valid at the time of travel.

Whether your ticket is eligible for a partial refund remains the sole decision of SBB. There is no guarantee given here.

Kind regards,
Roland

Thabaishai53

RolandP Thank you for your response, I have forwarded the request using the form you provided. Thank you !