Correction Request – Swiss Travel Pass

Nesheerrau71

Dear SBB Customer Service,
I recently purchased a Swiss Travel Pass, but I noticed that my personal information on the ticket is incorrect.
Correct Name: Hwang Inhyuk
Correct Date of Birth: 15 November 1997
Incorrect Information shown: Date of Birth listed as 15 December 1997, and Name shows as “inhyuk hwnag” instead of “Hwang Inhyuk”
I kindly request your assistance in correcting my ticket information so that it matches my passport.
Thank you very much for your support.
Best regards,
H. I.

RolandP

Hello Nesheerrau71

Welcome to the SBB Community.
We are not the SBB Customer Service, we are the SBB Community, a customer support platform run by SBB customers that help other customers and travel experts.

We cannot help you.

In order to rectify your ticket, you must cancel it and repurchase. Here is the cancellation form:

https://sbb-tickets.cc/de/hilfe-und-kontakt/erstattung-entschaedigung/rueckerstattung/erstattungsformular.html

The cancellation fee is CHF 10 per request.

Kind regards,
Roland

Krist

What is your first name and what is your surname? In Switzerland we write first name, then surname. It may be that you are used to having surname first, then first name.

If Inhwyuk is your first name, and H. is your surname, then the pass is correct (appart from a small spelling error maybe).

Nesheerrau71

Hello, this is INHYUK .

I have requested a refund for two Swiss Travel Passes:

The first refund request was due to missing name and date of birth information, which I submitted following the instructions of one of your staff members.

After that, I purchased a new pass, but I mistakenly selected the wrong start date, so I also requested a refund for this second pass.

Could you please let me know the status of these two refund requests?

Thank you in advance for your support.

Best regards,
INHYUK

RedBaron

Nesheerrau71
Once again - this open traveller forum is NOT the SBB Customer service!, you need to contact the SBB Contact Center by phone or chat, see https://sbb-tickets.cc/en/help-and-contact.html (scroll fully down).

‘Ask our custoners’ is stated next to the SBB community link, which means that only other travelers such as yourself are responding here,