I have Swiss pass , accidentally clicked easy travel I was charge

Voitackowh49

Iam tourist I have Swiss pass for 4 days , Iam new to app , I was traveling from lusane to Zurich , I was checking the app I click , easy ride. , I was charged for the travel .
My question is I have requested for refund will I be refunded .

SimoneMB

Hello Voitackowh49

Thank you for your request.

To report a problem with EasyRide or to request a refund, please proceed as follows:

Open SBB Mobile or SBB Preview and select the navigation point «tickets and travelcards». At the top right under «expired», please select the journey concerned and click on «report problem with journey» and fill in the form. Customer Service will check your journey and contact you directly.

Further information is available on sbb.ch/en/easyride.

I wish you a pleasant day.

Kind regards,
SimoneMB

Voitackowh49

Thank you it was refunded