refund ticket for train cancelled

epg

i bought a ticket one day advance via sbb mobile app, but the train was cancelled.
then i bought another non-direct ticket to my destination.
the refund of the original ticket bought in advance, cannot be processed, as it said i had to submitte the refund 30 minutes before the train started…
what should i do….

RedBaron

epg
What kind of ticket did you initially buy, and for what itinerary? And what do you mean exactly with “non-direct” ticket?

Reason for those questions:
There’s a very high probability that your original ticket would have been also valid on the next train, even in case of a a supersaver ticket!

Krist

epg the train was cancelled.
then i bought another non-direct ticket to my destination.

You should never open your wallet because of something the railway did. When a train is cancelled your ticket is not cancelled. So if you for example have a ticket form Zurich to Geneva for 24.9, 15:32, and that train gets cancelled your ticket is still a ticket for travel from Zurich to Geneva. So you can just taken another train.

And if some event blocks a route, and you need to take a different route, then your ticket is valid for that different route.

So when something happens, first talk to a railway staff member. You basically should never have to buy another ticket. in some cases you may have to exchange your ticket at the ticket office, but you never need to pay again.