Hello, I’m reaching out because I had the GA pass, and the contract ended a couple months ago. As I canceled my plan last month they told me that I would get a refund of the month I didn’t use. I received an email about a month ago telling me I had a remaining credit balance of 247 francs and that they will transfer the money to my account. The problem is that I have not received the money, so I wanted to ask you about it.
The IBAN to the account is ES15 ••••••••••••••••• 3128, the account holder is Clara Dolabjian.
Im Paloma Godoy, my SBB client number is: •••-•••-•••-•
My N carte swisspass is S20-627-393-451.