Got error message and now a fine

Gundam

Git first an error message, and then after ages got checked and fined.
Why doesn’t the app also send a notification. I stopped using easy ride since it’s location finder takes time and is unreliable.
Now the point to point ticket purchase is hitting the same quality. I use the halbtax+ so there is no issue with not having no cash on my payment end.

I was told from the kondekteur to go to the Schalter and they can fix the problem. When I went there they said I have to call the number. And when you try to call the hotline (0848 00 11 33) you can wait over 30min and nobody is picking up and you have no idea how many people are in front of you or how long it will take. Also on the fine ticket it’s Seiten you can go to the counter. It’s like nothing is working with SBB.

RolandP

Hello Gundam

First of all, good day.

As long as you cannot see the QR code, this either generated by EasyRide or through the purchase of a p2p ticket, you do not have a valid ticket and consequently, you cannot get on board a public transit service.

Every day, thousands of people use the SBB Mobile app for ticketing. If there was a general issue, thousands of people would face the same problem.
I think the problem is rather your device (GPS signal) or the settings. For instance, NordVPN can have an impact on the proper running of EasyRide.

It is clear, at the beginning of the week, a lot of people call SBB. Try later in the week or use the contact form made for that purpose:

https://sbb-tickets.cc/en/help-and-contact/my-travelcards/travel-without-valid-ticket/rechnung-formular.html

Kind regards,
Roland