Subject: Request for Voucher Due to Medical Emergency – Chiasso to Lucerne Journey on 26 July 2025
Dear Customer Support,Wasim-The Manager, no support takes ages to sort it out at the end nothing happened !!!!
I am writing regarding my train booking from Chiasso to Lucerne on 26 July 2025 (Booking Reference: [•••••••••••••). I was unfortunately unable to travel due to a serious medical emergency. I was diagnosed with atypical hyperplasia, and my hemoglobin dropped to 80 g/L, requiring immediate medical attention.
My ticket was non-refundable, but due to these exceptional medical circumstances, I am formally requesting that a voucher be issued for the unused portion of my journey. This voucher would allow me to rebook a future journey once I am medically able to travel.
Please find my details below:
• Booking reference: [insert booking number]
• Original travel date: 26 July 2025
• Route: Chiasso→ Lucerne
• Medical documentation confirming my inability to travel is attached
I would greatly appreciate your understanding and assistance in issuing a voucher given these circumstances. Please confirm receipt and let me know the next steps.
Thank you very much for your support