Jofoaquout91 SBB said to call me for the process. I am waiting their call from yesterday. When I called the day before yesterday, I pressed #4. And then It disconnected. How can I get a compensation?
Danhiel Hello Jofoaquout91 You can also use forms: Switzerland: https://service.swisspass.ch/pare International: https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays/delays-form.html Kind regards Danhiel
Jofoaquout91 Thank you for your kindness. I tried the form but my country, Korea, have no IBAN code. Without IBAN code we can not proceed the compensation using the form. I have much trouble in contacting via phone with SBB. It is very hard to contacting.
Danhiel Jofoaquout91 You can also submit a complaint here, it should be possible to give a credit card number instead of an IBAN code: https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html