I would like to get compensation for the delay of the train to ZERMATT

Nomboombue19

Hello,
I would like to get compensation for the delay of the SBB train to ZERMART on October 5, 2025 in VALORCINE, France due to construction. But I don’t have IBAN account information because I am Korean and I want to replace it with my WOORI BANK account, SWIFT CODE. I want to send the account data by attached file or email, so please let me know the email address of the person in charge. My email is xxxx

Nomboombue19

I don’t have IBAN account information because I am Korean. So I would like to inform you of SWIFT CODE and MY BANK ACCOUNT information of my account as an alternative. Please check my account information attached and remit the compensation for the refund.

Nomboombue19

My E-mail address is xxx

Nomboombue19

The next schedule was delayed by more than two hours because the train was not running due to arterial construction in valorcine.

GiorgiaB

Hello Nomboombue19

We deleted your personal data for security reasons. In this case please contact the SBB Contact Center on the following international telephone number: +41 51 225 78 56.

Kind regards, GiorgiaB

Danhiel

Hello Nomboombue19

Compensation is due only if you had a delay of two hours according to your travel overview, if you arrived in Zermatt after 13:50, but not for external causes, for example if the road closure in Vallorcine was unexpected and independent of the bus company’s responsibility.

Kind regards
Danhiel

Danhiel

Nomboombue19

I would add that you can also use this form to obtain a compensation:

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays/delays-form.html