Activated day by mistake

Alba García Ferrer

Good night,

I was checking how many days I have left in my bonus, but I activated the day by mistake! Is there a chance to remove it?

Thanks in advance

Chiara_S

Hello Alba García Ferrer

I recommend, if you haven’t already done so, to contact us directly to verify the details of your subscription because we can’t do it here in the Community. At the bottom of this page you can find our contact channels.

I wish you a nice weekend,
Chiara_S

Tafunge25

What offer / ticket are you talking of? Generally, the policy for reimboursement is that you can only get a reimboursement if you ask for it before the period of validity starts or if you have reasonable proof that you did not use the tickets. Note that not having been controlled is not sufficient proof as not all trains have ticket controll staff on them.