Timetable change for purchased ticket

Keathowhou71

I am travelling from overseas and have purchased a ticket to travel from Interlaken to Vienna. The ticket includes 2 train changes. When I now look on the SBB app to see the route (in the general search area), the route I booked is no longer there.
Instead, is it showing a route (departing at the same time) with 4 train changes and a bus. This is difficult considering luggage etc.
The app is showing a very similar route for an hour later than my purchased ticket.
Will my purchased ticket be valid if I catch the later train? Or do I need to catch exactly what I purchased. How do I even do this if the route I purchased is supposedly not running?

Tafunge25

Hello
(Hint: We Swiss like to be greeted, we consider that polite.)
That is generally hard to answer, as it depends on quite a few variables.
It is possible that you booked your ticket on a train which has to be rerouted or partially cancelled due to construction works. There are construction works between Feldkirch and Buchs, but that is only one possible way to travel between Switzerland and Vienna.

Whether your ticket is valid on all trains or only a specific connection depends on the type of ticket. For example, Swiss Supersaver’s tickets (German ’Sparbillete) are limited to one connection, while regular point-to-point tickets ('Streckenbillete) are not.
In Austria, there are Sparschiene (roughly equivalent to the Swiss Supersaver), Semi-Flex (also bound to a connection) and Flex (any connection allowed). In the case that you have a ticket restricted to a single connection, the ticket vendor should already have contacted you and offered you an alternative.
It is really hard to see which cases apply to you as unfortunately, my cristall sphere is a bit cloudy today… Please provide the type of ticket and where you bought it and the travel date and route.

Krist

If you have a ticket from Interlaken to Vienna then the railways will transport you from Interlaken to Vienna. if they cannot do so with the original scheduled services you can take the alternatives. You do not need to exchange your ticket. Just leave Interlaken as planned. Then take the trains shown on the current schedule. Bus substitutions happen. They are annoying, but usually well organised.

The alternative you see is probably via Munich. That goes through Germany and that you cannot do with your current ticket which will only list SBB and ÖBB as transporters.