Request for Refund – Guest Purchase (Wrong Travelcard Selected)

Hyojin

Hello,

I purchased an international ticket as a guest (without logging in).
I later realized that I selected the wrong travelcard by mistake
(GA Travelcard instead of Swiss Travel Pass).

The ticket has not been used.
I have now created an SBB account with this email address.

I would like to ask if it is possible to retrieve my booking and request a cancellation or refund.

Travel date: 15 February 2026
Route: Luzern – Lille-Flandres

Thank you for your help.
Kind regards,
Hyojin

ADMIN: Sensitive information hidden due to the data protection guidelines

Danhiel

Hello Hyojin

Sorry, we cannot help you in this community, please contact the SBB, you can find options to do this at the bottom of this page:

https://sbb-tickets.cc/en/help-and-contact.html

You can also call with this number: +41 51 225 78 56 (24/7, waiting times may occur).

Kind regards
Daniel

RedBaron

Hyojin (GA Travelcard instead of Swiss Travel Pass)

Both of these options should actually have exactly the same effect: Excluding the Switzerland leg (Luzern to border station) from the overall ticket price, as that Swiss leg would be already fully covered by both GA and STP.
So during a ticket control in Switzerland, you’d simply present just the STP, while the French ticket inspection staff would not care about GAs or STPs, even in case ‘GA’ would be mentioned on that issued ticket (no own experience here).

In other words, unless I’m completely mistaken (someone else please correct me if necessary), your ticket bought as guest should be fine and doesn’t need to be cancelled / refunded.

Danhiel

Hello RedBaron

Sorry, it is not exact. With a GA you have a discount in the TGV Lyria on the French leg of the trip, for example Basel - Paris. However, this discount apply only on non-discounted tickets. You can see the difference in this example (with AG CHF 98, without AG CHF 109):

This discount doesn’t apply to Swiss Travel Passes. I suggested to contact the SBB because I didn’t know what kind of ticket was purchased.

Kind regards
Danhiel

RedBaron

Danhiel
Thank Danhiel, I wasn’t aware that with a GA you can still gain some discounts on international tickets today. Because similar discounts (approx. 20%?) with a half fare travelcard have been abolished a few years ago.

(Nevertheless, while I was on business travel with such discounted tickets multiple times before the pandemic, I can’t remember that I ever had to also present my half fare card to a DB ticket inspector in an ICE…)

Danhiel

RedBaron (Nevertheless, while I was on business travel with such discounted tickets multiple times before the pandemic, I can’t remember that I ever had to also present my half fare card to a DB ticket inspector in an ICE…)

It is now necessary to have an app to scan the SwissPass and I don’t think that the DB staff has this app. The TGV Lyria are usually accompanied by a binational staff (Swiss/French) and they certainly have two different smartphones (or two apps) to check the tickets, as in the EC/RJX to Munich and Innsbruck.

I also noticed that the French staff in Annemasse on the Léman Express network can also check the SwissPass cards, however they must scan the QR code on the back, they cannot read the NFC chip.