I missed my flight due to a medical emergency on board a train

Fliescheuprif26

Preciso de ajuda, Sábado 31/01 eu tinha uma viagem para Portugal as 19:40, mas perdi o vôo e despachos das minhas malas devido a um atraso grande causado por uma senhora que veio a sentir mal no trem, devido a esse delay eu não pode viajar, perdi meu vôo e tive que comprar novos bilhetes de trem e novos bilhetes de avião Geneve X Porto, tenho direito ao reembolso?

RolandP

Hello Fliescheuprif26

Sorry, we do not speak portugese.
No, there is no compensation for a missed flight. This is a matter for your travel insurance.

Had you taken a taxi to the airport and it got stuck in traffic jam due to a road accident, the taxi driver would not pay a compensation for a missed flight either.

A partial refund of your train ticket is possible if you have arrived at Geneva Airport with a delay of 60+ minutes. However, no other expenses such as a new flight ticket are subject to compensation. And, why did you purchase a new train ticket?

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays.html#anchor1

Please do not share ticket details on a public page for your own privacy.

Kind regards,
Roland

Krist

The 17:34 to Geneve did indeed not operate. But the 18:04 did. You could have just taken that train and did not need to buy another ticket for that. Notice how it is even mentioned on your ticket.

With the 18:04 you would have arrived in GVA at 20:15. That is indeed tight for the 21:10 flight to Porto. However on the 31st that flight left an hour late. Did Easyjet not let you on board?

RolandP

Krist

The train 726 was running as far as Lausanne, where passengers had to change trains. The timetable information is misleading because the train number has changed for the replacement train.

Krist

RolandP The train 726 was running as far as Lausanne, where passengers had to change trains

That was not clear from the timetable. Is there some better source for past operating data that is publicly accessible? Would be quite interesting.

Still, this kind of interruption would lead to you arriving half an hour later than planned at the airport. If that makes you miss your flight you did plan things to tight.