Mistake on travel card payment

Heyyxjake

To whom it may concern:
Good morning,I am just writing this message to resolve an issue on my accidentally purchased a new Swiss pass instead of renewing the previous one, which made me recieve a debt collection bill today.I am sorry for the mistake and potential misunderstanding caused,that’s not my intention.As you could see from the purchase records,I bought a new one earlier on this year.I then called the SBB office and they said it might be able to canceled,but I should directly write a discussion here to be contacted directly by the related personnel. Therefore,may I `ask to cancel the debt collection bill,or I could be charged for the administrative or delayed fee please let me know if there are any updates.thank you very much and have a nice day.
Best regards

RedBaron

Heyyxjake As you could see from the purchase records

No, thanks god we other passengers such as yourself can’t see that. Let alone knowing who you really are, which is also a good thing on a public Internet forum.

Tafunge25

It seems odd to me that you are redirected to the SBB community. Here, experienced travellers help others but as we are not employees of SBB, we don’t even have access to your billing information. Where did you call and recieve that information? The usual procedure would be that you call the Contact Center (0848 44 66 88 or from abroad +41 848 44 66 88), because they have the needed accesses and should be able to help you.
What ticket/travelpass exactly do you mean by ‘Swiss pass’? The Swiss pass is a plastic card onto which a vast variety of travelpasses and even single tickets can be loaded. It is not a travelpass itself, tough. In any case,