reservation cancel & refund

greenskim

I am contacting you because I accidentally made two reservations. There are two bookings made using the email address XXX
, and I would like to cancel one of them.

The first reservation has PNR number XXX and is for the EuroCity 13 train from Zurich HB to Milano Centrale, with seat numbers 61 and 62.

The second reservation has PNR number XXX, with the same route and train, and seat numbers 31 and 32.

I would like to cancel the reservation for seats 61 and 62. [edited by admin]

Danhiel

Hello greenskim

Please note that this community is not the SBB Customer Service. If you bought the reservation from SBB, you will find contact options at the bottom of this page:

https://sbb-tickets.cc/en/help-and-contact.html

Otherwise contact the vendor of these tickets.

You should never give personal information here, I asked the moderation team to remove them.

Kind regards
Danhiel

greenskim

I called SBB(00700 41 848 446 688), and replied refend about 75% of total fare. The custermer center was very kind. Thank you.