Dear SBB Customer Service Team,
I am writing to sincerely request a refund for a ticket I purchased incorrectly due to a date selection error.
I am planning my first-ever family trip to Switzerland and was booking tickets from Interlaken West to Basel. My intended travel date was February 19th, but I mistakenly selected February 17th.
To correct this mistake immediately, I have already purchased the new tickets for the correct date (February 19th). I have attached both the incorrect ticket (17th) and the new ticket (19th) to this email as proof of my genuine error.
The agency I used (MyRealTrip) informed me that the Interlaken-Basel segment is non-refundable, but as I have already paid twice for the same journey, this financial burden is very heavy for me. I humbly ask for your transition of the 17th tickets into a refund or travel credit.
[Ticket Details - Incorrect]
Order/Ticket Number: [TRP-•••••••••••••••••/1575687499 1575687501 1575687498 1575687500 0000000000 454877992 829162712 438953043 297878131 789199334 052803037 052803047 052803057 052803087 052803107]
Route: Interlaken West to Basel(via Bern)
Date: February 17, 2026, 07:04 - 09:00
[Ticket Details - New/Correct]
Order/Ticket Number: [TRP-•••••••••••••••••/1575711417 1575711419 1575711420 1575711418 052817327 052817357 052817387 052817407 847117871 166963364 331077103 803327613]
Date: February 19, 2026 07:04 - 09:00
I would be deeply grateful for your understanding and assistance in helping me resolve this issue. Thank you for your time and for providing such a wonderful rail service.
Sincerely,
Bomi, Kang
