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Change Seats on a Trenitalia train ticket purchased on sbb.ch

Reecekai45

I purchased 4 tickets from Spiez to Milan on EC 65. tickets had seat reservations built into it. I could not book my seats. 1 of the four is seated in a very different seat, far away. i want all four to be near each other. how do i make the change. Any email contact. I reside outsize Europe and hard to make a call.

RolandP

Hello Reecekai45

From where do you know that you are not seated together? The seat numbers on a train are somestimes not in a logical, subsequent order.

Bear in mind: The system is allocating the seats next to each other if possible - provided there are enough seats left. The line is very busy in spring, summer, and automn. It is therefore well likely the train to be fully booked.

There is no e-mail contact, and contacting SBB through the contact form is inefficient. SBB can be contacted by chat, however, provided you ask the chat bot to connect you with an agent:

https://sbb-tickets.cc/en/help-and-contact/chatbot.html#anchor4

You can also try changing the seats yourself: go to trenitalia.com, modify the ticket using the PNR as given on the ticket. Beware that once you have accessed the ticket through the Trenitalia website, SBB cannot access/refund the ticket any longer on your behalf.

Kind regards,
Roland

Danhiel

Hello

RolandP You can also try changing the seats yourself: go to trenitalia.com, modify the ticket using the PNR as given on the ticket.

I think that it is no more possible to make changes on Trenitalia site if you bought the tickets on sbb.ch, due to security reasons. And, if the seats were automatically allocated, the option to select them on a map is not provided for an exchange, the seats will again be automatically allocated (I observed this for Interrail reservations, but not for regular tickets).

Kind regards
Danhiel

Krist

Anyway, you are not glued to your seats…

Once on the train look around. If there are free seats that look better you can sit there. You can also ask people if they are willing to swap seats. If I was travelling alone and blocking a group from sitting together I would quite probably change seats. They are all the same anyway.

But what are the seat numbers you got @Reecekai45 ?