Spartageskarten Gemeinde doesn't work if the e-mail is sent to gmail.com

Loawoawhi96

Had the tickets sent to my gmail.com account. Didn’t get the PDFs sent correctly.

Had them resent to my work account, the PDFs arrived as expected.

Tried to find a method of getting this entered into (I hope) your ticketing system (lol…see what I did there?) without luck.

Will see what happens now.

Thanks for having a look at this.

Would appreciate a response to the e-mail/my Swiss Pass account.

RolandP

Hello Loawoawhi96

This is the SBB Community, not the SBB Customer Service.

The PDF is sent by the Gemeinde.

Spartageskarte Gemeinde is a PDF. It cannot be imported into the SBB Mobile app.
Simply show the PDF, printed or on your device, together with your SwissPass or a physical, official ID.

SBB is not contacting clients, nor do we. We have no information about your person.

Kind regards,
Roland

Loawoawhi96

RolandP RolandP"#p177037

I understand what it SHOULD do, but it sadly does not. It would appear to be an issue with accounts hosted by Google (a.k.a. @gmail.com).

The only interest on my side is to let someone know at the mg.agentclient.ch side (w/o taking the effort to lookup who the domain belongs to) that something is perhaps amiss with the system…

Thanks for responding, and I’m happy to have the answers on this channel. 😊

cheers,
Tom

RolandP

Hello Loawoawhi96

As far as I know, the Spartageskarte is issued and sent by the Gemeinde and not from an SBB E-Mail server directly. Was the latter the case, SBB would have had the same issue with all SBB/Gmail customers purchasing e-tickets. So far, we have never seen a complaint in the SBB Community in that regard.

Best regards,
Roland

Loawoawhi96

Ok…werde mich beim Gemeinde meines Vertrauens abtasten… besten Dank!

LGD,
Tom