Cancel the refund ticket.

Woisoavi15

Hi, I have misunderstanding with flight cancellation and accidentally request refund for my saver day pass. I did call the service centre to cancel my refund as I manage to get other flight for my swiss trip.

The question now is the ticket on the app still show refund request and how can I know if the ticket still valid to use? The email did mentioned it takes 14 days for processing but my trip is getting nearer in a few days. I’m kind of hanging here.

What if I show the qr code to ticket checker in train and the ticket are invalid?

Tafunge25

Most likely, your refund request will not pass anyways because the flight being cancelled (or mistakenly thinking that, for that matter) is not a sufficient reason for cancellation.
Did you try to call the SBB Contact Center? +41 848 44 66 88 from abroad or 0848 44 66 88 form within Switzerland (0.08 Fr./min). Otherwise, you can also check at the counter at Zürich Flughafen before boarding the train.

Woisoavi15

I did call the centre and they asked me details like reference number of the booking. Do they not update it on the app?

It kind of giving me anxiety to see the refund notice on the app. And the only way I can confirm it is to double check with ticket services there before I use the qr code?

Tafunge25

If the Contact Center told you your ticket is valid you do not need to worry. Then you already have a confirmation. Or did the Contact Center tell you something different?

Woisoavi15

Nope. She said okay. So I don’t have to worry much about the refund notice on the app?

RolandP

Hello Woisoavi15

The refund requested message will remain in the app although a refund was not processed. There is no way to revert the the request status.

If the refund has not been processed, the ticket remains valid; what matters is, what the ticket inspectors can see on their control device.

Kind regards,
Roland

Tafunge25

No, it should be fine. You still should have the QR Code on your app, that is what matters. And if there is any problem when the ticket inspector wants to check your ticket, you can tell them that you had a call with the contact center.

Woisoavi15

Yeah. I just print out all the ticket to make my trip smoother.

Turns out one of my saver day pass that I print on my trip was missing so I use the app and the ticket checker did asked a lot of question regarding the refund ticket pop up on the app. Even when I told her I had call the service centre cancel the refund. She tried to find fault in my cases. I also double check when I arrived zurich at service centre to ensure the ticket still valid. Yeah, I’m kind of prepared for everything and it can be stressful to explain everytime.

Maybe in future the app can be update to remove the refund sign. It was hassle to explain to ticket checker for the train I hop on

I’m not cancelling the ticket for fun as my flight get cancelled last minute and I was in anxiety state and cancelled the ticket. They then find a reroute path for me to reach zurich for my trip. And I only know the reroute 2 days before my flight.

RolandP

Hello Woisoavi15

For security reasons, it is not possible to revert the refund status.
it is clear that a ticket checker can be confused by the message, including some questioning. Import is, however, the result displayed on their control device.

Kind regards.
Roland