Ticket Orders

SbbYamaN321

I booked three Saver Day Passes using the SBB Mobile App on my smartphone.
After the purchase, all three Saver Day Passes appear correctly under “Orders” in the app.

However, when I log in with the same ID on my computer and check the “Orders” section,
only two of the passes are displayed. The display period is correct, so that is not the issue.

Why are only two passes shown on the computer?
Even if only two are displayed, can I be sure that all three passes have been properly reserved?

RolandP

SbbYamaN321

Good day.

That’s strange as all tickets should be displayed.

For each purchase there is an e-mail confirming the purchase abd listing the ticket(s). How many SDP’s are mentioned there?

Otherwise, please check with SBB as we cannot say. We do not have access to customer accounts.

Use the chat option, and ask the bot to connect you with an agent.

https://sbb-tickets.cc/en/help-and-contact/chatbot.html#anchor4

Kind regards,
Roland

SbbYamaN321

RolandP RolandP, thank you for your reply.
I believe the purchase was completed correctly, as I received three confirmation emails
from SBB titled “Your online purchase from SBB.”

However, I still do not understand why only two tickets are shown on the PC version.
I will contact SBB to check this.