SwissPass Mobile Activation

Lloyitoi54

I have a SwissPass card, customer number, and my SwissPass Mobile is activated.
My wife also has a SwissPass card, customer number, but the mobile activation will not work (Samsung S24). The message states:
Activation not possible.
Make sure that you are connected to the internet and try again.
We are both US residents and have half fare cards that will become active in May upon arrival. Any help in getting her phone to activate with her SwissPass would make our visit easier. Thank you.

RolandP

Hello Lloyitoi54

Good day.

As we cannot access your customer accounts, I suggest going to a SBB travel center once you are in our country to seek assistance.

Meanwhile you can purchase tickets by simply activating the ½ fare discount manually in the co-passenger settings.

Kind regards,
Roland