Dear SBB Customer Service Team,
I am writing to request a refund for a duplicate luggage locker fee at Arth-Goldau station on Sunday, April 5, 2026.
I rented Locker No. 1 at this location. However, when we returned to retrieve our luggage, the door would not open despite multiple attempts. We tried to call for assistance, but realized the service line was closed on Sundays. In order to get our luggage out, we had no choice but to pay for a second booking for the exact same locker just to trigger the door to open.
Attached are the bank card records showing my consecutive expenditures of 10 Swiss francs, the receipt from my first locker retrieval, and the order details for my second locker deposit.
I kindly request a refund for the cost of the second booking, as the extra charge was entirely due to a technical issue with the locker door.
Thank you for your understanding and assistance with this matter.
Best regards,
LIU ZHENCHENG
