Junior travel card

ElinLar

I have my kids junior travel card in my app on my profile - however the last 4 times we have travelled it has not recognised it and I had to buy a ticket for my kid too. Anyone else had this problem?

RolandP

Hello ElinLar

Good day.

This topic has already been discussed among the SBB Community.

Solution: You do not have to purchase tickets (and were never required to do so) when travelling with your kids owning the Junior card.

You simply have to purchase tickets for the parents.

Kind regards,
Roland

ElinLar

RolandP Thank you. I was told by a controller to also add my child to my ticket so that they had an idea of how many actually travels, which made sense to me. I always put my child with my ticket if we are travelling together and this has never been a problem before.

RolandP

Hello ElinLar

I was told by a controller to also add my child to my ticket so that they had an idea of how many actually travels

Working as a trainer for SBB train personnel, I can tell you that this is not required. The information about how many children travel with the Junior Card is conducted during the scheduled on-board ticket surveys, and not with each ticket purchase.

I always put my child with my ticket if we are travelling together and this has never been a problem before.

True. The ticketing system’s behaviour has been rectified recently due to many customer complaints (in particular from parents).
In the past, the ticketing system had issued CHF 0.00 tickets for children owning a Junior Card which was acutally insane. It is not necessary to purchase CHF 0.00 tickets.
And, since the system always recognised the Junior Card, it was impossible to purchase tickets for a child when it was travelling alone, as the Junior Card was always taken into account. With the latest software update in January, this misbehaviour has been rectified.

Kind regards,
Roland

@SBB Kundenpains