Dear SBB Customer Support Team,
I am contacting you to request a refund for my ticket.
• Passenger name:
• Date of travel: 25 April 2026
• Train: TGV Lyria 9773
• Route: Paris Gare de Lyon → Genève
• Class: 2nd class
• Coach / Seat: Coach 17 / Seat 748 (Window)
• Ticket type: SEMI FLEX STANDARD
• Booking made through: SBB
• Reason for refund: Booking mistake
Passenger list
…
Sold 27/02/26
Order ID / PNR
Ticket Number
Article No. ILL0
CIV 1185
Passenger list
Sold 27/02/26
Order ID / PNR
Ticket Number
Article No. ILL0
CIV 1185
I understand that according to the SEMI FLEX STANDARD fare rules, a refund before departure is possible with a €40 deduction per ticket.
However, I am unable to process the refund on the SBB website. The system indicates that this ticket cannot be refunded online.
Could you please assist with a manual refund for this booking?
Please let me know if you need any further information.
