Lack of water or refill solutions in the train from Chiasso to Zurich

Andy_

After having to wait 45min our train because it had a delay that nobody is able to justify, we find out that the cafeteria is closed during the duration of our journey. The water of the toilets is not drinkable, and nobody onboard of the train is able to provide a solution, because no where to be found. I run out of water and I need to take my medicines. How should we do it SBB? Should I wait your self-service stations to get water or a refill solution? Considering the country we are and the price of the Train ticket it’s kind of unacceptable to not have the minimum available.
Of course your claim contact services are very hidden in the website and I can’t find yet how to do it, so why we don’t open the topic in this community?

RolandP

Hello Andy_

Good evening.

Sorry, but the provision of potable water is not a mandatory service on trains. If you depend on medicaction, you are well advised to bring a bottle of water on board the train.

Kind regards,
Roland

Helikopter

If you’d waited 45 minutes for the train, you would have had plenty of time to get some water (which is available at larger stations). Especially if you rely on medication, you should plan ahead and make sure you have enough food and drink with you. After all, when you’re stuck in a traffic jam in your car, you never know when you’ll next be able to get hold of some water. Furthermore, I can’t imagine that there was no information regarding the delay, the information is available both at the station and online.
You’re welcome to raise your complaint with the relevant department, as we here can’t do anything and aren’t SBB. Contact details for complaints are easy to find, see here https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/complaints.html

Krist

Also, if the train you planned to take was delayed by 45 minutes you should have just taken another train. Or was the line completely interrupted for 45 minutes?