Hello Lingoichosh11
Thanks for the feedback and thank you for taking the time for writing a feedback.
As we are the SBB Community, and not the SBB Customer Service, your feedback will not be read by the SBB officials. This forum is run by volunteer travel experts.
May we suggest submitting your feedback using this form:
https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/praise.html
By doing so, SBB (in particular the manager of Mr. Stephan) will be notified about your praise and the great performance by the SBB staff. Thanks.
Kind regards,
Roland