Swiss pass

Karthik17

Hello everyone,

Recently we bought our Swiss pass from SBB.ch
After making payment we got our digital ticket. Few days later on our money was reversed back to our account. Any idea why? And how do we know if our tickets are still valid.

Danhiel

Hello Karthik17

I would ask the SBB Contact Center to be sure. A refund may have be made by inadvertance or for any technical problem. You can find contact options at the bottom of this page (chat, phone):

https://sbb-tickets.cc/en/help-and-contact.html

If you cannot call the phone number, try with +41 51 225 78 56 (24/7, waiting times may occur).

Kind regards
Danhiel

Tafunge25

If you have a QR-Code either in the SBB mobile app or in the confirmation e-mail and you did not initiate a refund, you should have a valid ticket.
I would suppose that for some reason the purchase failed and the money was returned for that reason.
Note that you can’t buy a SwissPass, you can only buy tickets and load them onto the Swisspass. It’s kind of a ‘wallet’ for train tickets, and it is directed towards residents rather than tourists.
You might have bought the Swiss Travel Pass (for which you don’t need to have a SwissPass!)?