Hello,
I purchased the ticket but accidentally selected the wrong date, so I submitted a refund request within 2 minutes. About 7 days later, after the ticket had already expired, I received a response stating that refunds are only possible if the request is made within the first 30 minutes.
However, my refund request was in fact submitted within those first 30 minutes. The issue is that SBB responded too late and therefore considered my refund request invalid, even though it was originally made within the allowed time frame.
Will my circumstance recieve a refund?
Thank you for reading.