The Below communcation was not delivered as the case was considered closed from SBB. I would like to request a reply on the below email.
Thank you.
Dear Mr. Zoë xxx (Edited by Admin),
In this case, would it be possible to refund the second class ticket that I had to reissue for the same journey?
Additionally, I was accompanied by a staff member from Travel Switzerland, who also had to move to a second class seat due to the lack of available seats in first class. I am not sure if this may help, but he could perhaps also serve as a reference regarding this issue.
Thank you.
From: SBB Service service@sbb.ch
Date: Tuesday, 5 May 2026 at 11:16
To:
Subject: Re: CS016010409 - Refund request for Online Tickets and Mobile Tickets
IN CASE OF A REPLY - PLEASE DO NOT ADAPT THE SUBJECT OF THE E-MAIL
Case:CS016010409
Dear Mrs. XXXXX
Thank you for your query.
To process your refund request for the lack of seats in 1st class, please provide a written confirmation from the train staff stating that 1st class was fully occupied during your journey. You must obtain this confirmation directly from the train staff during the journey. If you did not receive this confirmation at the time, we cannot obtain it retroactively.
Without this confirmation, we cannot process your refund request.
As the documents are not available, we consider your request as closed.
If you have travel insurance, contact your insurance company to claim a full or partial refund of the ticket.
Have a good day.
Kind regards
Zoë xxx (Edited by Admin)
Swiss Federal Railways SBB AG
Contact Center
Postoffice box
CH – 3900 Brig
sbb-tickets.cc/en