refund ticket

Hello,

I purchased an Arcobaleno cross-border ticket from Milano Centrale to Lugano in the SBB Mobile app.

I tried to request a refund in the app, but I received the message:“Ticket refund not possible in the app” (Error code NTW 400).

Due to the train disruption/strike, I will not use this ticket and would like to request a manual refund.

The ticket was purchased via Apple Pay. I can provide the QR code, Ticket-ID and all booking details if needed.

Could you please advise how I can receive a refund for this unused ticket?

Thank you.

You can use this form (this Arcobaleno ticket is considered as a Swiss ticket):

Choose “Cancellation/suspension of service” as reason for refund.

Kind regards
Danhiel