Name change on Swiss Travel Pass (15-day flex)

Jikurru28

I ordered 9 passes a week ago online with a start date Aug 30, 2026. Unfortunately, I made a mistake with the surname/family name on one of them. Who do I need to contact to change this?
Ich habe vor einer Woche 9 Pässe online mit Anfangsdatum 30.8.26. Leider ist bei einem der Familienname falsch. Wie kann ich dies ändern lassen?

Tafunge25

Hello Jikurru28
How bad is the mistake? If it is just a minor typo (up to 3 letters wrong and the name as such is still recognizeable), then it will be accepted.
If it is entirely wrong, you need to cancel the pass and rebuy it. Maybe you can do this via a link in the confirmation e-mail you hopefully have recieved for the purchase of the pass. If there is no link or it doesn’t work for some other reason, you can call the SBB contact center (0848 44 66 88 or from abroad +41 848 44 66 88 at -.08/min) to have the pass cancelled and then buy a new one. If you carry out the refund before the pass would have become valid, you will get a full refund up to a small fee.

RolandP

Hello Jikurru28

Good day.

Please use this form to cancel the errenous Swiss Travel Pass. The fee is CHF 10 for the cancellation. And then, repurchase the STP.

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html

Kind regards,
Roland

Jikurru28

Hi Tafunge25 many thanks for your swift response. The entire family name is wrong. The confirmation email from SBB does not work, i.e. it’s a no-reply email address. Can I cancel the pass myself online, meaning just the one with the wrong name but not the other 8 I bought at the same time? Is there a cancellation fee?

Tafunge25

Hello Jikurru28

I am not sure whether it is even possible to cancel a Swiss Travel Pass online. If it is, there should be a link in the confirmation e-mail to do so (not a reply, a link which will take you to an SBB ‘ticket adjusting’ page).
If you bought the passes without login, there will not be a link. If that is the case or if it for other reasons does not work, the easiest way to have the situation cleared up is via phone (+41 848 44 66 88 at -.08/min).
As to my knowledge, it should be possible to cancel only one of the passes.

Jikurru28

Many thanks, everyone! I managed to cancel and got a 100% refund. Then reordered - everything worked out!