Dear Sir or Madam,
Customer Number: •••-•••-•••-•
I would like to request a review of my account. Late yesterday evening, I purchased a Trial GA subscription. However, I have not received a confirmation email, and I cannot see the subscription either in the app or in my online account.
During a ticket inspection on the train this morning, everything appeared to be in order.
Could you please help me clarify the status of my Trial GA subscription and verify that the purchase was completed successfully?
Thank you in advance for your assistance.
Kind regards,
Csaba