I purchased a ticket as guest, and did not get an email of the ticket or receipt

thomas1234

I purchased a ticket as guest, and did not get an email of the ticket or receipt. I only received a link to view the ticket, which is now not active when I am trying to gather the ticket and invoice required to get a reimbursement from work.

How can I get this information now, considering the link is expired and I purchased the ticket as a guest.

Krist

Was this trip already taken place? In that case the link may indeed have expired. In that case you did download a ticket, and used it for travel you can use that also to get your travel costs reimbursed, as a ticket is a receipt.

thomas1234

Unfortunately, I did not save a ticket, I was just pulling it up on the link when I needed it, so I need a way to access the ticket/invoice after the fact.

Krist

If you did not save the ticket, and did not create an account on SBB before purchasing there is nothing that can be done.

thomas1234

I cannot provide proof of the email to SBB somehow to have them remake the ticket? I did not see it specify the link would expire, so I did not save it in time before it was too late.

Krist

What kind of ticket was it btw? I always get a full copy of the tickets (including QR code) in an email, when I buy a ticket on SBB. Did you not get that?

thomas1234

Hi Krist

It was just a regular 2nd class ticket from France to Switzerland, which is why I am confused. I never got the full copy, like I had in the past as well