Hello Kumbeenuer70
If you don’t want to give us more information about your problem, you should ask an AI. I made it for you:
I’m sorry to hear your half fare card hasn’t arrived. This is most likely referring to the Swiss Half-Fare Travelcard (or Swiss Half Fare Card) from SBB/Swiss public transport.
Quick Clarification: Tourist vs. Resident VersionTourist version (1-month Swiss Half Fare Card, CHF 150–120 depending on the seller): Usually sent immediately as a PDF with QR code by email (print it or save to your phone). No physical card needed.
Resident version (yearly Half Fare Travelcard on SwissPass): Physical plastic card shipped to your address, typically within 10 days.
If you ordered the tourist PDF version and haven’t received it, check your spam/junk folder first (and any promotions tab if using Gmail). Many people report the email arriving within minutes, but delays or email issues can happen.
What to Do NextLog into your account:Check your order status on sbb.ch (or the site you bought from, e.g., Switzerland Travel Centre, Rail Europe, etc.) using your SwissPass/login.
Look under profile > orders or discount cards.
Contact SBB or the seller promptly:SBB Contact Center: +41 848 44 66 88 (or +41 51 225 78 00 from abroad). Available 24/7.
Use the SBB chat on their website for faster help.
Or visit an SBB Travel Centre (e.g., at Zurich or Geneva airport) if you’re already in Switzerland—they can often issue a temporary card or help immediately.
While waiting:You can often buy full-price tickets and use them, then seek a refund or adjustment later if needed.
For the tourist card, a printed PDF or even the confirmation email + ID (passport) is usually sufficient once issued.
If it’s a physical SwissPass, they sometimes provide temporary options or proof via app/email.
Provide more details if you can (e.g., did you order online? Tourist 1-month or yearly resident version? When did you order? Any order number or confirmation email?) and I can give more targeted advice. Hang in there—SBB customer service is generally helpful with these issues. Safe travels!
Source: Grok