I paid, but didn't get tickets. plz hurry up

leejihui0102

I have used my mastercard to settle a payment for 2 single tickets for 28.12.2022 for Milano Centrale to Interlaken Ost, however after i paid, the page read: “Time limit exceeded - journey no longer available.”, and i didnt receive any tickets.

Pls get back to me as soon as possible. Thank you.

my e-mail: xxxxx

RolandP

Hi leejihui0102

There is nothing to hurry up.

If your Master Card was not finally debited, the payment failed and the ticket weren’t issued. Also, you should have received a confirmation e-mail about the successful issuance of the tickets.

Please try again. You may also check if you can buy the tickets with EN - Trenitalia or Trainline | Search, Compare & Buy Cheap Train & Bus Tickets (thetrainline.com) instead.

Please, do not post your e-mail address here to avoid SPAM.

Best regards,
Roland